Can I return a product?
Yes. We offer a 7-day guarantee on all of our products - they can be returned within the first 7 days of receiving the product for a full refund or replacement.
First 7 days = Full refund or replacement minus any shipping fees
First 20 days = Free replacement at no charge we just need the original pair of Dots mailed back to us.
Our forever warranty kicks in after 20 days and makes it extremely convenient to receive replacements for your lost, damaged, defective, or stolen EarDots.
Warranty Option 1: Send us back your damaged or defective pair of Dots and make a $20 claim fee payment and we will ship you a brand new replacement.
Warranty Option 2: If you are unable to send back your existing pair or would prefer to keep them send us a claim fee payment of $25 and we will send you a brand new replacement.
The fee price includes the shipping cost, insurance, stocking cost, payment processing, and taxes.
Please Note: The Nobodyaudio claim fee is $10-$15 extra and Nobodyaudio does not cover any return shipping costs.
With our forever warranty you can make unlimited replacement or exchange requests for products of equal or lesser value. The warranty must be renewed each year in order to continue receiving replacements. To renew your warranty you simple have to purchase any product at full price once a year to receive warranty coverage for the year on that product.
Learn more about the Forever Warranty HERE.
How do I start a return?
Please contact us using our contact form to begin the return process.
How long do refunds take?
Once a refund is processed, it will generally take 2-3 business days to show up in your account. This may vary depending on who you bank with, but should never take more than 5 business days.
Please Note: Sales on promotional and discounted products are final we do not offer refunds for items bought on discount or with promotional codes.
Get in touch
If you have any question about product, please feel free to contact us.